Privacy Policy
Effective May 20, 2026
Play Afrika TV is provided by 263 Africa Media, Inc. ("263AM," "we," or "us"). We know that you care how information about you is used and shared, and we want to keep your trust that we will do so carefully and sensibly. This Privacy Policy explains how we use and share information from or about you in connection with your use of the Services.
The term "Services" refers to the Play Afrika TV online and mobile-based video service, including movies, television shows, clips and other content we offer (collectively, the "Content"), as well as any other products, features, tools, materials, or other services offered from time to time by 263AM through various Access Points. The term "Access Points" refers to, collectively, the playafrika.tv website (the "Play Afrika TV site"), mobile, tablet or television applications, and any other channels or access points where any Services are available.
By viewing any Content or otherwise using the Services, whether you are a subscriber, other registered user, or a visitor who has not subscribed to or registered for the Services, you consent to the collection and use of information from or about you as explained in this Privacy Policy. If you do not consent to the collection and use of information from or about you in accordance with this Privacy Policy, then you may not use the Services. This Privacy Policy is incorporated by reference into our Terms of Service.
What information do we collect?
263AM may collect the following information from or about you:
Information you provide to us
When you register to use the Services, we collect information you provide to us. For example, we may collect your name, email address, username, country or region, password (stored in hashed form), billing address, and other personal information. We may also collect information when you update your profile, contact customer support, or participate in surveys or promotions.
Usage and log data
We collect information when you use the Services or view advertising relating to the Services. This may include your IP address, device and browser characteristics, geographic location, activity on the Services (including titles you view), page views, and similar technical identifiers.
Cookies and similar technologies
Like many online services, we use cookies and similar technologies to collect usage data and store preferences. See our Cookie Policy for more detail. You can control cookies through your browser settings; disabling cookies may affect performance and features of the Services.
How do we use your information?
We use the information we collect to improve and operate the Services, including to:
- Create and manage your account and authenticate you.
- Provide streaming, rentals, memberships, and related features.
- Process payments and fulfill transactions.
- Personalize recommendations and continue-watching experiences.
- Send service-related notices and respond to support requests.
- Prevent fraud, abuse, and illegal activity and protect our rights and users.
- Comply with legal obligations and enforce our terms.
We use payment information to process payments, determine eligibility for promotions, and detect abuse of the Services. We do not store full payment card numbers on our servers; payment details are handled by our payment partners.
Do we share your information?
We do not sell your personal information. We may share information with third parties that help us operate Play Afrika TV, including:
- Video hosting and delivery partners (for example, Mux).
- Payment processors (for example, Stripe, PayPal, or regional providers such as EcoCash).
- Cloud hosting, analytics, email, and customer-support providers.
These providers process data on our instructions and subject to appropriate safeguards. We may also disclose information if required by law, to protect rights and safety, or to enforce our Terms of Service.
Advertising
We may display advertisements on the Services. Advertisers and advertising technology partners may use cookies and similar technologies to measure advertising effectiveness. Their practices are governed by their own privacy policies. We recommend reviewing those policies when you interact with third-party ads or leave our site.
Your choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data through your account settings.
- Request account deletion or deactivation through your profile or by contacting us.
- Opt out of promotional emails using the unsubscribe link in those messages.
Age limitations
The Services are not intended for children under 13 without parental approval. If you are under 13, you may not register or provide personal information to 263AM. If you are at least 13 and under 18 (or under the age of majority where you live), you may register only with parental or guardian consent, including consent to this Privacy Policy.
Third-party access points
The Services may be accessed through websites, applications, or devices operated by third parties. Those properties are not operated by us, and we are not responsible for their privacy practices. Please review their privacy policies before providing information to them.
Retention of information
If you terminate the Services or delete your account, we may retain some information as required by law or for legitimate business purposes such as security, fraud prevention, accounting, and dispute resolution.
Changes to this policy
We may revise this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Material changes may also be communicated by email to registered users where required by law.
Contact us
Questions about this Privacy Policy should be directed to:
263 Africa Media, Inc.Attention: Play Afrika TV Privacy Policy
35 Coronation Ave
Greendale, Harare
Zimbabwe
Email: info@playafrika.tv
Or use our Contact and Support pages.
Video Usage Rules
The following rules describe how you may stream or download content on Play Afrika TV.
As described in the Play Afrika TV Terms of Use, due to limitations imposed on us by our content suppliers, the videos we make available to you on Play Afrika TV are subject to restrictions on viewing (for example, through streaming or download) and on the length of time we make them available to you. The specific restrictions applicable to each of your videos depends on whether you access a video through a purchase, rental, or for free. These restrictions may change over time as we add new features, devices and content to our service. The following are restrictions for accessing Play Afrika TV through your web browser and compatible Internet-connected TVs, Blu-ray players, set-top boxes, Fire tablets and other compatible devices.
Purchased Videos
- Ways to Watch: When you purchase a video for on-demand viewing, we'll make it available to you to stream and, in most cases, download as follows:
- Streaming: You may stream purchased videos online through your web browser and compatible Internet-connected TVs, Blu-ray players, set-top-boxes, Fire tablets, and other compatible devices. For a list of devices compatible with our service, visit the Compatible Devices page on the website you are using to access Play Afrika TV.
- You may stream up to three videos at the same time using the same Play Afrika TV account. You may stream the same video to no more than two devices at a time.
- Downloading: When a download option is available, you may download videos you purchase to four compatible download devices (device compatibility may vary by location).
- Viewing Period: Indefinite — you may watch and re-watch your purchased videos as often as you want and as long as you want (subject to the limitations described in the Play Afrika TV Terms of Use).
Rental Videos
- Ways to Watch: When you rent a video for on-demand viewing, we will make it available to you to stream and, in most cases, download as follows:
- Streaming: You may stream rental videos online through your web browser and compatible Internet-connected TVs, Blu-ray players, set-top-boxes, Fire tablets, and other compatible devices. For a list of devices compatible with our service, visit the Compatible Devices page on the website you are using to access Play Afrika TV (device compatibility may vary by location). You may stream up to three videos at the same time using the same Play Afrika TV account. You may stream the same video to no more than one device at a time.
- Downloading: When a download option is available, you may temporarily download videos you rent to one compatible download device, such as a Fire tablet (other than Kindle Fire 1st Generation) or an Android or iOS device. For a list of compatible devices enabled for downloads, visit the Download Play Afrika TV Titles page on the website you are using to access Play Afrika TV.
- Viewing Period: For rental videos, you'll typically have 48 hours to finish watching the video once you have commenced streaming or downloading, provided that in any event you must finish watching the video prior to expiration of the applicable expiration window, which is typically 30 days from your payment of the rental fee. The length of this window can be found on the detail page or on a link from the detail page, such as the "Learn more about renting and buying" link on website detail pages.
Free Videos
- Ways to Watch: Where available, videos available for free as part of a promotion or with advertisements are only available for online streaming on compatible devices. They are not available for download. You may stream up to three videos at the same time using the same Play Afrika TV account. You may stream the same video to no more than one device at a time. While these videos are not available for download, the same videos may be available for purchase or rental through Play Afrika TV, or temporary download. Purchased and rented titles, as well as many subscription titles, can be downloaded to compatible devices. For a list of compatible devices, go to the Compatible Devices page on the website you are using to access Play Afrika TV (device compatibility may vary by location).
- Viewing Period: If you have a Play Afrika TV account, you may be eligible to watch videos for free at any time the video is designated as free on its detail page.
Pay-Per-View Videos
- Ways to Watch: When you purchase a video for pay-per-view viewing, you may stream the video online through your web browser and compatible Internet-connected TVs, Blu-ray players, set-top-boxes, Fire tablets, and other compatible devices. For a list of devices compatible with our service, visit the Compatible Devices page on the website you are using to access Play Afrika TV (device compatibility may vary by location). You may stream up to three videos at the same time using the same Play Afrika TV account. You may stream the same video to no more than two devices at a time.
- Viewing Period: For pay-per-view videos, you'll have access to the video until at least 24/48 hours following the conclusion of the initial exhibition of the pay-per-view event on Play Afrika TV. The length of time you can continue to access a pay-per-view video following the initial exhibition of the video on Play Afrika TV can be found on the detail page or on a link from the detail page.